Convious welcomes Heidi Geilke as Head of Operations: Driving growth and customer satisfaction

Convious is excited to announce the appointment of Heidi Geilke as the Head of Operations. With her extensive experience in operational excellence and team leadership, Heidi will lead Convious into its next growth phase, emphasizing a strong commitment to customer satisfaction and success.

Heidi has over a decade of international experience in transforming teams and driving success. At PARK NOW Group, she unified customer care across six countries, streamlined processes, and moved German-speaking support to the Netherlands. At enviolo, she relocated Technical Support to headquarters, improved processes, and enhanced collaboration, boosting service quality and efficiency.

"I am thrilled to join Convious during this exciting period. My focus will be on promoting operational excellence and customer focus. By refining our customer success, support, and onboarding processes, we plan to provide exceptional service and support Convious's growth. I look forward to partnering with our talented team to reach our ambitious objectives," said Heidi Geilke.

Heidi, along with the Customer Success, Support, and Onboarding & Delivery teams, will ensure Convious users achieve their desired outcomes. They will provide personalized support, refine the support framework for effective solutions, and streamline the onboarding process for swift integration, ensuring a seamless user experience and long-term success.

"We are thrilled to have Heidi join the Convious team," said Camiel Kraan, CEO of Convious. "Her extensive experience and proven track record in operational excellence and customer satisfaction align perfectly with our goals. We are confident that Heidi will drive our next phase of growth and ensure our users receive top-tier service."

For more information www.convious.com