Tourism plunged nearly 75% in 2020, yet by 2023, online bookings were routinely surpassing 50%. What?!
The leisure industry didn’t just adapt, it rewrote its DNA. But what separates the businesses that are just recovering from those that are now thriving?
It's not about complex technology; it's about building a stable foundation focused on the customer experience. In the end, it's all about Trust, Simplicity and Innovation.
The core challenge for experience managers today is managing complex technology stacks. At Convious, our journey is not just about selling individual modules; it’s about creating a unified ecosystem designed to deliver, as we call it, our three promises:
Better Results by generating more sales thanks to targeting and personalised marketing. A Better Experience where everyone gets the most relevant and exciting offers, and Less Manual work so you can spend your time wisely, focusing on what matters most and leaving the rest to us.
Here is our journey and how each key component contributes to our mission:
One of the most powerful components of the Convious platform is the revenue engine we call ‘Dynamic Pricing’. Think of it as your most experienced, tireless salesperson who works 24/7 to make sure every ticket is sold at the perfect price. Not like the out-dated rule based pricing, but in real-time analysing demand and capacity to ensure your tickets are optimally priced at all times.
Success in action: This was exactly the challenge for Parque Aquático Amarante, the largest mountain water park on the Iberian Peninsula, as the peak season approached. By using the Convious eCommerce module and the dynamic pricing feature, they were able to increase their revenue by more than 80% compared to pre-pandemic online sales in 2019. You can read all about it in this success story!
By constantly tweaking and scaling this super-smart, data-driven algorithm, we make sure you capture the highest possible revenue. This module is our flagship innovation, constantly evolving with real-time market data to offer true predictive pricing intelligence that directly impacts the bottom line.
If you love the idea of smarter pricing and want to peek under the hood of the algorithm, then this is your next stop: learn more about dynamic pricing
Okay, pricing brings in the cash, but you need to know exactly where it's going and how well every dollar worked.
That’s where our Advanced Reporting steps in.
Comprehensive and accurate reporting is a non-negotiable for success. By plugging these smart tools directly into your system, we prove we’re more than just a vendor; we're your reliable business partner. A direct integration with the pricing and booking workflow eliminates the manual effort associated with traditional data aggregation.
So you have the revenue engine running and the data perfectly organised. Now, how do you get more groups and members through the door?
Ready to move on? Let's jump into the next step:
School trips, corporate retreats, large family outings are all a significant, high-value slice of the market. They often require complex, offline management, which can be a major drain of resources.
By providing an all-in-one solution that seamlessly integrates group pricing and management with the core ticketing system, we immediately expand the total addressable market and boost the overall transaction volume handled by your Convious platform. Cut the manual effort, keep the Experience.
The Memberships module is key to helping clients establish predictable, recurring revenue streams and deepen customer loyalty. Building this functionality ensures Convious manages the entire customer lifecycle, moving beyond single-transaction ticketing.
Turning first-time visitors into long-time loyals
Keep cash flowing, month after month. This is the smart way to financial stability!
A bit done with reading? The next part can also be watched 😉 here
You’ve done all the hard work to get customers excited, but what happens when they hit a long queue at the gate? That's where the Convious Kiosk steps in.
This module is the physical extension of everything smart you built online. It’s your self-service champion, bringing your digital efficiency right onto the floor. The self-service kiosk pushes our platform’s reach directly into your physical venue, creating a single source of truth for all transactions whether they happen online or on-site.
The "New module loading..." icon in our journey graphic isn't just a placeholder, it's a promise.
It represents our commitment to ongoing R&D and platform unification.. It ensures the Convious ecosystem remains future-proof and ready to integrate the next valuable functionality that the market demands.
Our journey is defined by this dedication to innovation, simplifying complex operations so our clients can focus on delivering exceptional experiences.