Convious AI launches to provide online concierge and ticket purchase capability

September 2024

Attractions management platform Convious is launching Convious AI, a game changing online concierge that integrates seamlessly with WhatsApp and other channels such as websites to enable guests to purchase tickets to their favorite destinations through conversational text. This first-of-its-kind feature for the attractions industry is currently in beta testing and will debut at IAAPA Europe on Convious Booth 8143.

Convious AI is a powerful chatbot designed to improve the visitor experience with no operational effort by making ticket purchasing more accessible and convenient, ultimately driving higher conversion rates.. 

It puts the power of AI into WhatsApp and web chats to support initial ticket purchases, ticket modifications, instant reissues of lost tickets and any additional assistance customers require 24/7. This innovation simplifies the buying process, negates the need for downloading additional apps and opens new opportunities for personalized engagement. 

The chat functionality can also be used to upsell and cross-sell additional services, such as restaurant reservations, bike and clothing rentals and dispense personalized pricing or seasonal discounts to enhance visits. 

The Convious AI chatbot is equipped to answer frequently asked questions, providing instant assistance to improve the overall customer experience and free up staff to perform other tasks. It supports any language, catering to an international audience. 

For those who enable location services on their device, Convious AI can offer personalized audio tours and provide venue navigation through onsite park maps, assistance with locating facilities based on real time positioning data and multi-day stay activity planning. Smart triggers send guests timely notifications for activities starting near them or rides with short wait times, adding an interactive layer to any experience.

For operators, these interactions provide conversation insights and categorization to help further train the Convious AI for their unique attributes and the regular collection of customer feedback feeds into sentiment analysis for continuous improvements. For the WhatsApp feature, data is secured through its data privacy and encryption policies. 

Camiel Kraan, CEO and Founder of Convious explains: 

“Convious AI sets a new standard for customer convenience and interaction. While similar functionalities have been adopted by hotels and airlines, Convious is the pioneer in bringing this advanced AI chatbot to leisure industry destinations including theme parks, heritage properties, zoos, aquariums and museums.”

“It simplifies and personalizes the ticketing buying process even further, streamlining the guest booking experience and allowing them to make purchases through the platforms that they are actively using. This is another essential tool for boosting conversion rates, enhancing the guest experience, and streamlining operations for operators."

Visitors to IAAPA Europe will have the first opportunity to see the Convious AI chatbot in action at the Convious booth. The demo will allow industry professionals to interact with the chatbot, explore its features and discuss how this technology can be implemented in their own attractions.

As Convious continues to innovate and lead the way in AI solutions for the attractions industry, the company remains committed to helping venues create unforgettable experiences for their visitors. The launch of Convious AI is a significant step in that direction, offering a glimpse into the future of theme park operations and guest engagement.

To experience this in action, visit Convious at IAAPA Europe on Booth 8143

ENDS 

Editor’s Contact: 

Emily Burrows, Plaster, T: +44(0)1179530320, E: emily@weareplaster.com