How Moco Museum used the power of AI to improve its ratings
94% of the customer journey starts with research and 36% of people actively look up reviews before they make a visit to a destination.
That’s not a huge surprise - reviews are kind of a big deal!
Upon opening a second destination in Barcelona, Moco Museum wanted to move from a manual feedback process to an automated one, collecting reviews across its growing portfolio of destinations....
What to expect in this case study?
In this case study you will find out:
How Convious' e-reputation management tool helped Moco Museum to:
- Reduce Manual Work by automating their processes
- Improve their online ratings
- Get a better overview of their online reviews
- Understand their visitors' sentiment better